Founder & CEO, SAP CX Architect
Dario Pedol
Dario Pedol founded Spadoom and leads its SAP Customer Experience practice. He is spokesperson of the DSAG Customer Experience working group in Switzerland and works as an architect on SAP Sales Cloud V2 and Service Cloud V2 projects, including migrations from the first generation of SAP Sales and Service Cloud.
Focus areas
- SAP Sales Cloud V2
- SAP Service Cloud V2
- Migration from V1 to V2
- CX architecture between ERP and CRM
- CX architecture across SAP Engagement Cloud, CDP and CIAM
Roles outside Spadoom
- Spokesperson, DSAG Customer Experience working group Switzerland Source: DSAG (opens in a new tab)
About Dario
Dario Pedol still works hands-on as an SAP CX architect. The work starts where most CX projects get hard: the seam between ERP and CRM, where it has to be clear which system owns a customer, a price or an order. Beyond Sales Cloud V2 and Service Cloud V2, that architecture covers SAP Engagement Cloud, the SAP Customer Data Platform and customer identity (CIAM).
On this blog Dario writes about the move from SAP Cloud for Customer (V1) to V2, the two SAP Engagement Cloud editions, when a Customer Data Platform is worth it and how loyalty, Engagement Cloud and CDP fit together. Spadoom runs its own sales and service on Sales Cloud V2 and Service Cloud V2, licensed at the beginning of 2026 and live about a month later, and Dario documented that setup in a technical write-up.
What to ask Dario about
- Should we move from SAP Cloud for Customer (V1) to Sales or Service Cloud V2 now, and how?
- Which system should own customers, prices and orders between S/4HANA and Sales Cloud V2?
- Do we need SAP Engagement Cloud, a Customer Data Platform or CIAM, and in what order?
- Which SAP Engagement Cloud edition fits our situation?
- What does it look like when an SAP partner runs Sales and Service Cloud V2 for its own business?
Articles
Latest 12 of 25
- An Agent That Watches Our Blog and Drafts the Social Posts
- Four Languages, One CRM: Making SSCV2 Truly Multilingual
- Native Screen Pop in the SSCV2 Agent Desktop: What the PDF Does Not Tell You
- SAP Engagement Cloud: Emarsys Edition vs Enterprise Edition, Compared Properly
- Marketing on Real Revenue: Feeding SAP Engagement Cloud (Emarsys) With Sales Data From S/4HANA Public Cloud
- The Best SAP CX Consultancies in Switzerland (2026), Compared on CX Delivery
- We Run SAP Sales Cloud and Service Cloud Ourselves. Here Is What We Built.
- SAP Commerce Cloud, ERP Edition: What the New SME Variant Actually Changes
- SAP Customer Data Platform: When You Actually Need It
- SAP Engagement Cloud (Emarsys) vs. Standalone Marketing Automation: How to Decide
- Beyond Points: How SAP Loyalty, SAP Engagement Cloud and CDP Work Together
- SAP C4C to V2 Migration: A Strategy That Doesn't Break Your Business
Talks and events
- SAP Connect Day for KMU – Zürich 2026Zürich, Zürich
- SAP NOW AI Tour Switzerland 2026Halle 550, Zürich
- DSAG CX Switzerland: Service Cloud Focus 2026Google Zürich, Europaallee, Zürich
- SAP Connect Day for KMU – Bern 2026Bern, Bern
- Swiss Customer Relations Forum 2026Kongresshaus Zürich, Zürich
- Webinar: SAP Sales Cloud V2 Migration MasterclassOnline
- DSAG Customer Experience Event 2026AWS Zurich Office, Zurich
In the news
Spadoom projects in this area
Company references in the same field. They do not imply that this person worked on each project.