Nussbaum Matzingen: From Zero to a 360° Customer View in 5 Months
5mo
Time-to-value
100%
Full sales pipeline visibility
Industry · Manufacturing
SAP CX for Manufacturing.
Configurable products, mobile field reps, warranty and repair, spare parts catalogues with millions of SKUs — running on one SAP CX stack you actually control.
Pain points
The challenges we hear
Configurable products, real-time pricing
From configurator to quote to order — without manual rules buried in spreadsheets. CPQ guided selling against live S/4 pricing and stock.
Mobile field reps with offline mode
Reps at customer sites with patchy connectivity still need accounts, opportunities, visit reports and order entry. Sales Cloud V2 mobile delivers this out of the box.
Spare parts catalogue with millions of SKUs
Commerce Cloud headless storefront serving installed-base spare-parts portals — fast search, contract-aware pricing, punch-out for procurement buyers.
Warranty and repair claims
Service Cloud V2 cases linked to installed equipment, FSM dispatch for technicians, warranty entitlement checks — without rebuilding it in custom code.
SAP CX modules
What we ship for Manufacturing
SAP Sales Cloud V2
Field rep CRM with offline mobile, opportunity pipeline and S/4 quote-to-order integration.
SAP CPQ
Guided selling, configurator rules, automated pricing and instant PDF quotes for configurable products.
SAP Service Cloud V2
Cases tied to installed base, warranty entitlement, Joule-assisted routing for repair and parts requests.
SAP Field Service Management
Dispatching, mobile work orders, spare parts pick-pack-ship and predictive maintenance for technicians.
SAP Commerce Cloud
Headless B2B/B2C storefront for spare parts catalogues, contract pricing and self-service ordering.
Joule AI
Embedded AI for sales notes, opportunity summaries and service case triage across Sales and Service Cloud V2.
Proof
Manufacturing we have shipped
Franke: From Legacy to Award-Winning B2B Platform
75%
Reduction in manual orders
10+
Global channels connected
14 weeks
median V2 go-live across Spadoom manufacturing projects
92%
adoption sustained at 6 months post-launch
4 wins
manufacturing customers shipped 2024–2026
35%
faster case resolution with Service Cloud V2 + Joule
Sources: Spadoom delivery data 2024–2026 (Nussbaum, Miltenyi, Franke, BDTronic); SAP Value Stories 2025 for Service Cloud V2 case-resolution figures. Conservative midpoints.
Why Spadoom
Why Spadoom for Manufacturing
Real proof in your industry
Nussbaum, Miltenyi, Franke, BDTronic — Sales Cloud V2, CPQ, Service Cloud V2 and FSM in production. Not slideware.
DACH and Southern Europe footprint
Consultants on the ground in Switzerland, Germany, Austria and Italy. Same time zone, same standards, no offshore handover.
Dario Pedol — DSAG CX Sprecher Schweiz
Our founder chairs the DSAG Swiss CX working group — the direct line into SAP product management for the SAP CX roadmap.
Your manufacturing CX, in production.
No deck. Just a conversation about the SAP CX stack your manufacturing business needs.
Discuss your manufacturing project