DSAG CX Switzerland — Service Cloud Focus 2026
Dario Pedol — DSAG Customer Experience Switzerland spokesperson and CEO of Spadoom — hosts the September 2026 working group session at Google Zürich, focused on SAP Service Cloud V2.
DSAG CX Switzerland — Focus on Service Cloud V2
The DSAG Customer Experience working group Switzerland meets on 23 September 2026, hosted at Google Zürich (Europaallee). This edition puts SAP Service Cloud V2 in the spotlight — real implementations, not slideware.
Dario Pedol — CEO of Spadoom AG and spokesperson of the DSAG Customer Experience working group Switzerland — leads the session. The agenda covers what teams actually run into with Service Cloud V2: agent experience, AI in service, and integration with SAP S/4HANA. Where the standard leaves gaps, we show how Spadoom closes them with tailored solutions that stay upgrade-safe.
The session is open to the SAP CX user community. If you work with service processes or are evaluating Service Cloud V2, come along — and if you’d like to talk before the day, reach out to schedule a conversation.