Speaking
DSAG CX Switzerland: Service Cloud Focus 2026
Dario Pedol, DSAG Customer Experience Switzerland spokesperson and CEO of Spadoom, hosted the September 2026 working group session at Google Zürich, focused on SAP Service Cloud V2.
Google Zürich, Europaallee, Zürich · Switzerland
Dario Pedol
DSAG CX Switzerland: Focus on Service Cloud V2
The DSAG Customer Experience working group Switzerland met on 23 September 2026 at Google Zürich (Europaallee). This edition put SAP Service Cloud V2 in the spotlight: real implementations, not slideware.
Dario Pedol, CEO of Spadoom AG and spokesperson of the DSAG Customer Experience working group Switzerland, led the session.
What was on the agenda
- Agent experience: what service teams actually run into with V2 day to day, and what slows them down.
- AI in service: where AI already carries weight in the service process, and where it does not yet.
- Integration with SAP S/4HANA: from the service case into the backend, with order, contract and warranty data, cleanly and upgrade-safe.
- Gaps in the standard: where SAP’s standard does not yet cover a process, and how tailored extensions on SAP BTP close the gap and survive upgrades.
Who took part
The session was open to the SAP CX user community: teams that had already moved to Service Cloud V2 and teams still weighing it up.
If you could not attend and want to talk through a service topic, get in touch.