SAP CX Consulting in Switzerland
SAP CX consulting from Zug and Wädenswil: one team for Sales and Service Cloud V2, Commerce and the connection to your ERP. We run V2 ourselves.
SAP CX consulting from Switzerland: who we are
Spadoom AG is a Swiss SAP Gold Partner for Cloud ERP and Customer Experience, with offices in Zug and Wädenswil. We implement SAP Sales Cloud V2, Service Cloud V2, Commerce Cloud and Engagement Cloud for manufacturers, distributors and service companies across Switzerland and the DACH region, and we run Sales and Service Cloud V2 ourselves for our own pipeline. Our CX practice is led by Dario Pedol, spokesperson of the DSAG Customer Experience working group Switzerland.
We are deliberately not a 500-person consultancy. No webinar machine, no body shop, no three-vendor generalist. In return, we know SAP Sales and Service Cloud V2 as deeply as anyone in the Swiss market: from over a dozen V2 go-lives since 2023, with a 14-week median to production and adoption rates that hold six months after go-live.
Most CX projects do not fail inside the CRM. They fail at the ERP seam: the order that will not post, the price the quote cannot resolve. We deliver both sides with one team, including SAP S/4HANA Public Cloud, the ECC transformation, the five-day readiness check and integration on SAP BTP.
How a project with us unfolds is described in our SAP Activate methodology. What the platform costs is laid out plainly in our SAP Sales Cloud V2 pricing guide, and what an implementation looks like step by step in the V2 implementation guide. For an independent comparison of the firms active in the Swiss market, our guide to the best SAP CX consultancies in Switzerland sets out each firm on checkable criteria.
Why Spadoom for SAP CX in Switzerland
Six things you can check before you sign.
We run V2 ourselves
We do not just implement SAP Sales and Service Cloud V2, we run it ourselves for our own pipeline. Every workflow we recommend has been tested on us first.
DSAG CX working group Switzerland
Our CX practice is led by Dario Pedol, spokesperson of the DSAG Customer Experience working group Switzerland. We know the SAP roadmap from direct exchange, not from slide decks.
Fixed price for the assessment
The assessment has a fixed price. After it you get a cost range for the implementation, not a time-and-material blind flight.
Four languages, senior-staffed
German, English, Italian and French, delivered by senior consultants based in Switzerland. No offshore handoff after kickoff.
Zug and Wädenswil
Two Swiss offices, short distances to clients across German-speaking Switzerland. Workshops happen at your site, not through a ticket system.
CRM in 10 Days
For SMEs: a pre-configured SAP Sales Cloud V2 core in 10 working days, fixed scope, no custom integration. Learn more
Swiss references
SAP CX in production at Swiss companies, not on reference slides.
OPO Oeschger
Swiss hardware and tools distributor. SAP Sales Cloud V2 as an AI-assisted sales platform for the field sales force.
Read the success story →Nussbaum Matzingen
From zero to a 360-degree customer view in 5 months: SAP Sales Cloud V2 in production, with CTI and an AI lead service.
Read the success story →Max Felchlin
Swiss couverture manufacturer from Ibach. SAP CX customer; joint session with Spadoom at SAP NOW Switzerland 2026.
All projects at a glance: success stories
Our SAP CX solutions
From CRM to service, e-commerce and marketing automation: the building blocks we implement in Switzerland.
Full overview: all SAP CX solutions
Let's talk about your CX project
A first conversation with a senior consultant, not a sales call. We will also tell you if SAP CX is not the right answer.
Get in touch