SAP CX consulting from Zug and Zurich: one team for Sales and Service Cloud V2, Commerce, Engagement Cloud and the connection to your ERP. We run V2 ourselves.
Spadoom AG is a Swiss SAP Gold Partner for Cloud ERP and Customer Experience, with offices in Zug and Zurich. We implement SAP Sales Cloud V2, Service Cloud V2, Commerce Cloud and Engagement Cloud for manufacturers, distributors and service companies across Switzerland and the DACH region, and we run Sales and Service Cloud V2 ourselves for our own pipeline. As an SAP PartnerEdge Build partner, we also develop our own extensions on SAP BAIP, starting with Engage CTI for the Agent Desktop. Our CX practice is led by Dario Pedol, spokesperson of the DSAG Customer Experience working group Switzerland.
We are deliberately not a 500-person consultancy. No webinar machine, no body shop, no three-vendor generalist. In return, we know SAP Sales and Service Cloud V2 from daily project work: across our V2 projects, the median from kickoff to go-live is 14 weeks.
What makes us different is the other side of the interface. We deliver the ERP core as well, with our own team: SAP S/4HANA Public Cloud, the ECC transformation, the five-day readiness check and integration on SAP BAIP. How a project with us unfolds is described in our SAP Activate methodology.
What the platform costs is laid out plainly in our SAP Sales Cloud V2 pricing guide, and what an implementation looks like step by step in the V2 implementation guide. For a comparison of the firms active in the Swiss market, read our guide to the best SAP CX consultancies in Switzerland. If you are choosing an SAP partner for ERP and CX together, with fixed-price entry points and the team at a glance, see our page on the SAP partner in Switzerland.
Five building blocks. Each one touches the ERP somewhere, and that is where we look first.
Accounts, pipeline, visit planning, quotes and forecasts for B2B sales teams, on the desktop and in the mobile app. We configure the standard first and extend on SAP BAIP only where your process really differs. Joule summarises accounts and drafts follow-ups where it saves time.
The ERP seam: prices, availability and orders live in the ERP. The quote a rep sends has to be the order the ERP can post.
Cases, SLAs, knowledge articles and a customer portal, with email, phone and chat in one inbox. CTI shows the caller before the agent picks up. For work on site we connect SAP Field Service Management, so the technician sees the same case as the back office.
The ERP seam: a case is only solved when the installed equipment, warranty and spare parts from the ERP are part of it.
B2B and B2C shops with contract prices, large catalogues, punch-out and self-service ordering. Commerce is where Spadoom started. Franke launched its Commerce platform in 90 days and received an SAP Quality Award for it.
The ERP seam: every order has to post in the ERP with the right price and stock, the first time, and the buyer wants to see delivery and invoice status in the shop.
Campaigns, segments and automations across email, mobile and web, formerly known as SAP Emarsys. We set up the data feeds first, then the programmes, so the first campaign does not go out to an outdated list.
The ERP seam: an audience is only as good as the customer and order data behind it, from the CRM, the shop and the ERP.
One customer profile and one login across shop, portal and apps, with consent you can prove under the revised Swiss Data Protection Act and the GDPR. For Medion we built a unified identity layer for its European e-commerce, with single sign-on and consent management.
The ERP seam: customer numbers, account hierarchies and contract data must match the ERP master data, or the profile tells a different story than the invoice.
Most CX projects do not fail inside the CRM. They fail where the CRM meets the ERP: the order that will not post, the price the quote cannot resolve, the service case with no material behind it.
Many CX consultancies stop at that boundary and pass the interface to the ERP partner. Then two teams argue about one integration, and the customer pays for both sides of the argument.
At Spadoom one team owns both sides. Our ERP consultants implement SAP S/4HANA Public Cloud, our CX consultants implement Sales, Service and Commerce, and the integration runs on SAP BAIP with SAP Integration Suite. When a quote does not turn into an order, the person who fixes it knows both systems.
Quotes in Sales Cloud V2 use ERP prices and availability and become sales orders in S/4HANA without retyping. For configurable products, see how AVC quoting works with Sales Cloud V2.
Commerce orders post in the ERP with the right contract price and stock, and the buyer sees delivery and invoice status in the shop.
Service cases carry installed base, warranty and spare parts from the ERP and hand over to SAP Field Service Management for the technician on site.
Still on SAP ECC? Mainstream maintenance ends on 31 December 2027 (what happens when). Plan the CX project and the ERP move as one transformation, not five projects. The five-day S/4HANA readiness check shows where your ECC stands.
Four steps, each with a clear result. You can stop after any of them.
Moving from SAP C4C to V2? The V2 migration readiness check takes three days. For a running CX landscape, the CX health check takes five. Either way you get findings, a target picture and a cost range for the implementation, not a time-and-material blind flight.
In the two-day CX architecture workshop we decide which system owns customers, prices, orders and cases, and which interfaces carry them. That decision saves more budget than any configuration trick.
We follow SAP Activate and deliver in stages, with named responsibilities and a transparent project budget. Standard first, extensions on SAP BAIP only where your process really differs. For SMEs there is CRM in 10 Days: a pre-configured Sales Cloud V2 core with fixed scope.
The consultants who built your system stay your contacts after go-live. No handoff to an offshore support desk. Because we run Sales and Service Cloud V2 for our own pipeline, we know each quarterly release from daily use, not only from the release notes.
Six things you can check before you sign.
We do not just implement SAP Sales and Service Cloud V2, we run it ourselves for our own pipeline. Every workflow we recommend has been tested on us first.
Our CX practice is led by Dario Pedol, spokesperson of the DSAG Customer Experience working group Switzerland. We know the SAP roadmap from direct exchange, not from slide decks.
The assessment has a fixed price. After it you get a cost range for the implementation, not a time-and-material blind flight.
German, English, Italian and French, delivered by senior consultants. No offshore handoff after kickoff.
Two Swiss offices, short distances to clients across German-speaking Switzerland. Workshops happen at your site, not through a ticket system.
For SMEs: a pre-configured SAP Sales Cloud V2 core in 10 working days, fixed scope, no custom integration. Learn more
SAP CX in production at companies in Switzerland and the DACH region. Each card links to the published story with the scope we delivered.
Wholesale and distribution · Switzerland
A stalled SAP Sales and Service Cloud V2 project, restarted from scratch and live in three months, connected to S/4HANA, Datasphere and Commerce Cloud, with four AI use cases in daily operation.
Read the story →Packaging manufacturing · Matzingen, Thurgau
From zero to a 360-degree customer view in five months: SAP Sales Cloud V2 in production, with CTI and an AI lead service.
Read the story →Food and beverage
Sales and Service Cloud V2 live in three months, connected to the ERP, including mobile apps for the field team.
Read the story →Manufacturing · B2B and B2C commerce
Commerce platform launched in 90 days, SAP Quality Award. The platform serves B2B and B2C and cut manual orders.
Read the story →Industrial manufacturing
SAP CPQ for complex dispensing and bonding systems: 70% shorter quote turnaround, three times more quotes per rep.
Read the story →Electronics distribution
From a monolithic shop to a headless SAP Commerce architecture, with frontend releases that no longer wait for the backend.
Read the story →Food manufacturing · Ibach, Schwyz
Swiss couverture manufacturer. SAP CX customer; joint session with Spadoom at SAP NOW Switzerland 2026.
All projects at a glance: success stories
Our headquarters is in Zug, our second Swiss office in Zurich. Most clients in German-speaking Switzerland are a short train ride away, so workshops happen at your site.
We work in German, English, French and Italian: workshops, training material, test scripts and documentation. Colleagues in Italy and Estonia complete the team.
From CRM to service, e-commerce and marketing, with the ERP and integration behind it: the building blocks we implement in Switzerland.
Full overview: all SAP solutions
Implementation of SAP Sales Cloud V2, Service Cloud V2, Commerce Cloud, Engagement Cloud, Customer Data Platform and Customer Identity, plus CPQ and Field Service Management. We also connect them to your ERP, whether S/4HANA Public Cloud, S/4HANA or ECC, using SAP Integration Suite on SAP BAIP. One team covers the CX side and the ERP side.
It depends on scope, licences, countries and integrations, so we do not quote blind. We start with a fixed-price assessment: the V2 migration readiness check (3 days, from CHF 7'500, credited if you commission the migration), the CX health check (5 days, from CHF 12'000) or the CX architecture workshop (2 days, from CHF 6'000). Afterwards you get a cost range for the implementation. SAP sets the licence prices; our pricing guide explains how they are structured.
SAP Sales Cloud V2 pricing guide →Across our V2 projects, the median from kickoff to go-live is 14 weeks. The typical range is 8 to 16 weeks, depending on integrations and the number of countries. For SMEs, CRM in 10 Days delivers a pre-configured Sales Cloud V2 core in ten working days, with fixed scope and no custom integration.
Because CX projects rarely fail inside the CRM. They fail at the seam: the order that will not post, the price the quote cannot resolve, the service case with no material behind it. When one team owns both sides, nobody passes an interface defect back and forth between two vendors.
Yes. We run workshops, training and documentation in German, French, Italian and English. Besides Zug and Zurich, Spadoom has offices in Cornate d'Adda (Italy) and Tallinn.
Spadoom. We are the only Swiss-headquartered SAP Gold Partner that delivers the ERP core and the complete CX stack with one team, so the seam between CRM and ERP has a single owner. Whoever you talk to, check three things: production references you can call, who delivers the integration to your ERP, and whether the assessment comes at a fixed price.
SAP CX consultancies in Switzerland compared →Yes. At OPO Oeschger we restarted a stalled Sales and Service Cloud V2 project from scratch. It went live three months later, on time and on budget, connected to S/4HANA. We start with a short assessment of what can be kept.
A first conversation with a senior consultant, not a sales call. We will also tell you if SAP CX is not the right answer.
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