SAP CX Architecture Workshop.
2 days. Clarity.
A collaborative workshop with your tech leadership. Day 1 we listen. Day 2 we co-design the SAP CX target architecture on a whiteboard with your team and walk away with sign-off.
What you get
Target architecture diagram
A signed-off target diagram. SAP CX components, integration boundaries, identity, data flows. Your CIO's name on the bottom.
Integration pattern catalogue
Reference patterns for CTI, ERP, FSM, marketing, identity and data. Each pattern with chosen approach and known trade-offs.
Delivery roadmap
Phases, costs, dependencies. A delivery plan that lets your team move on Monday.
Two days. One whiteboard.
Day 1 we listen. Day 2 we co-design.
Discovery
We sit with your business, IT and product owners to map what you do today. Sales motion, service motion, channels, customer data, identity, your current SAP and non-SAP stack.
- · Business goals and current pain points
- · Current systems and known constraints
- · Stakeholder map and decision rights
Co-design
We whiteboard the target architecture together. Spadoom's architect drives, your team challenges and validates. We finalise the diagram and walk away with a sign-off.
- · Target architecture sketched live
- · Integration pattern decisions made
- · Roadmap and rough costs walked through
Who attends
Your CIO or CTO — drives priorities and signs off on the target architecture.
IT and architecture leads — own the integration patterns and the delivery roadmap.
CX product owners — represent the business and validate the customer experience.
Spadoom — a senior SAP CX architect plus our Joule lead.
What we cover
SAP CX core
Sales Cloud V2, Service Cloud V2, Commerce Cloud. Edition choices and topology.
Identity & data
CIAM and CDP as the foundation. Identity, consent, golden records.
ERP integration
S/4HANA, Business One, ByDesign, GROW. Patterns and adapters.
Mobile & offline
Field sales, field service, offline-capable workflows.
AI / Joule strategy
Where Joule actually helps. Where it doesn't. Sequencing AI adoption.
License & cost model
Right edition, right count. Indicative cost band for the target architecture.
Fixed scope, fixed price. Travel reimbursed at cost for on-site outside Switzerland.