Support. Direct & Personal.

No chatbots, no endless loops. Whether it's a technical blocker or a quick question—here is your direct line to our experts.

Direct Support Channels

Email

General inquiries & detailed issues

support@spadoom.com

Support Line

Urgent technical assistance

+41 44 542 66 30

Main Office

General business & admin

+41 44 577 76 75

MS Teams

Real-time collaboration

Join Support Channel

What Our Support Covers

We support customers running SAP Sales & Service Cloud V2, SAP Commerce Cloud, and the extensions we build on SAP BTP. Whatever you bring us, it lands with an engineer who knows your system, not a first-level script.

Incidents

Something is broken or blocking your team: an integration stopped syncing, users can't log in, an extension throws errors. We reproduce, diagnose, and fix.

How-To Questions

"How do I configure this workflow?" "Why does this field behave that way?" Quick questions deserve quick answers, not a consulting engagement.

Change Requests

New fields, adjusted workflows, additional integrations, small enhancements. We scope the change, estimate the effort, and implement it once you approve.

SAP Escalation

When the root cause sits in the SAP standard, we file the case with SAP, provide the technical evidence, and stay on it until it's resolved. You never chase SAP alone.

How We Handle Requests

Every request is triaged by an engineer, not routed through a ticket queue. Urgent production issues go straight to the support line; everything else reaches us fastest by email or in the shared MS Teams channel, where the whole conversation stays visible to your team and ours.

You'll always know who is working on your issue and what happens next: what we found, what we changed, and for change requests an estimate before we touch anything. Response times and coverage are agreed with you up front, not copied from a generic tier list.

Not a support customer yet, or planning a new project? Head over to our contact page and tell us what you're working on.

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Pro-Tip: When joining our MS Teams channel, please use your corporate credentials. This allows our engineers to identify you immediately and solve problems faster.