The SAP Sales & Service Cloud V2 Implementation Playbook
What to settle before your V2 project starts: phases, timelines, budget split, 27 pitfalls and the questions to ask any partner. Written by a team that delivers the ERP core and the CX stack together, because CX projects rarely fail inside the CRM. They fail at the seam to the ERP.
SAP Activate, phase by phase
Discover to Run: what happens in each phase, the deliverables, typical durations and where projects go wrong.
Realistic timelines
Median 14 weeks from kickoff to go-live, typically 8 to 16. The five drivers that move your date, and how to go live in stages.
Budget framework
How to split implementation effort, the costs that get forgotten, and seven checks before you sign.
Risk checklist
27 pitfalls across scope, team, data, integration and the ERP seam, adoption and go-live, each with the fix.
Partner questions
Eight question groups to put to any SAP partner, ours included, plus the red flags to watch for.
Three real projects
OPO Oeschger, intelligentfood and Nussbaum Matzingen: three starting points, each with the ERP connection in the plan.
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