Telekom FTTH: From Integration Chaos to an Agile Microservice Architecture
-50%
Faster time-to-market
+70%
Less integration complexity
Industry · Professional Services
SAP CX for Professional Services.
Opportunity-to-project handoff, utilization-led pipeline, customer service across the project lifecycle, and renewals that don't slip — on one SAP CX stack tied to S/4HANA.
Pain points
The challenges we hear
Opportunity-to-project handoff
A clean handover from Sales Cloud V2 to project delivery in S/4HANA, with scope, rates and staffing carried through — without rekeying.
Resource utilization in the pipeline
Forecast visibility tied to consultant availability so pipeline review is an honest conversation about utilization, not a wish-list of deals.
Service across the project lifecycle
Service Cloud V2 cases on the same account record as the opportunity, project and renewal — so account managers, delivery and support all see the same story.
Contract renewals that don't slip
Auto-generated renewal opportunities 90–120 days before contract end, with risk indicators based on service tickets, sentiment and usage.
SAP CX modules
What we ship for Professional Services
SAP Sales Cloud V2
Account-based selling, services pipeline with utilization context, mobile-first for partners and key-account leads.
SAP Service Cloud V2
Cases tied to projects, contracts and renewals, Joule-assisted triage, and SLA management for service desks.
SAP CPQ
Standardised service offerings with guided selling, approval flows, instant PDF and SOW generation.
SAP CDP
Unified client and contact view across marketing, sales, project delivery and customer success.
S/4HANA integration
Clean handoff into S/4HANA project finance, time recording, billing and revenue recognition.
Joule AI
Meeting summaries, proposal drafting and renewal-risk scoring across Sales and Service Cloud V2.
Proof
Services CX we have shipped
AXA: From a Rigid On-Premise World to the Agile Azure Cloud
0%
Downtime during migration
-40%
Lower operating costs
2×
faster pipeline review with utilization-aware Sales Cloud V2 forecasts
12+
V1-to-V2 Sales Cloud go-lives delivered by Spadoom
14 weeks
median V2 go-live across Spadoom services-firm projects
92%
adoption sustained at 6 months post-launch
Sources: Spadoom delivery data 2024–2026 across services-style implementations (Telekom B2B, AXA, others); SAP Sales Cloud V2 adoption benchmarks 2025. Conservative midpoints.
Why Spadoom
Why Spadoom for Professional Services
Real proof in your industry
Telekom B2B Sales Cloud V2, AXA insurance CX, Galenica pharma service — services-style accounts where lifecycle and renewals are the heart of the business.
DACH and Southern Europe footprint
Consultants in Switzerland, Germany, Austria and Italy — same time zone, same standards, no offshore handover.
Dario Pedol — DSAG CX Sprecher Schweiz
Our founder chairs the DSAG Swiss CX working group — direct input into the SAP CX roadmap for services-led firms.
Services CX, end to end.
No deck. A real conversation about pipeline, handoff, service and renewals — and how SAP CX ties them together.
Discuss your professional services project