SAP Sales & Service Cloud V2,
e-commerce and marketing. 12+ V2 go-lives,
14 weeks median. Built by SAP, delivered by Spadoom.
Our
Track Record
The teams behind these logos run SAP CX we implemented.
23 clients, from SPAR to Mercedes-Benz.
Technology Partners
Spadoom is a Swiss SAP Customer Experience specialist focused on SAP Sales Cloud V2 and SAP Service Cloud V2. We come from SAP Commerce — many of us ex-SAP and Hybris. We've grown with SAP into a cloud-native team, with strong S/4HANA and integration expertise behind us.
SAP Gold Partner with hands-on Sales & Service Cloud V2 experience from day one. We make complex CX projects simple. Then we prove it: 92% of users still in the system six months after go-live.
Among the first SAP partners to go live with Sales & Service Cloud V2 — and one of the few that actually runs it internally. We use V2 for our own sales and service every day. That changes how we build yours.
Intelligent workflows in Service Cloud V2 mean ~35% faster case handling. Data is right where you need it, instantly.
High quality doesn't have to be expensive. By using best-practice approaches, we avoid costly customizing and keep your system lean and update-ready.
We say what we'll deliver and when — then we do it. Clear plans, honest status reports, no surprises.
Official Anthropic partner. We build with AI — from our own development workflow to the intelligent features we deliver in your SAP CX stack. Not hype. Applied intelligence.
We build for the long run — V2-ready, update-proof, and designed to grow with you. Direct lines, fast answers, and solutions that work.
SAP Activate — refined across 100+ projects — so you go live faster, with fewer surprises.
DISCOVER
Understand & Define
PREPARE
Set Up & Align
EXPLORE
Configure & Validate
REALIZE
Build & Integrate
DEPLOY
Go Live & Stabilise
A lightweight B2B Commerce variant built into S/4HANA Public Cloud, for the mid-market. Spadoom is one of the first pilot partners. Read the DSAG-CX-spokesperson take.
Read the blog
A fully operational SAP Sales Cloud V2 in 10 days. Fixed scope, fixed price. No surprises.
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AI that works for your sales team. Smarter leads, better forecasts, faster deals.
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Your shop runs fine. We keep it that way — without costly SAP maintenance contracts.
Learn moreWhat's the ROI of SAP Sales Cloud V2?
Calculate your projected revenue lift in under 2 minutes.
ERP, CRM, Service, Marketing, Commerce. From the core on.
Spadoom is a Swiss SAP consultancy specialising in SAP Cloud Excellence and SAP Business AI — AI is embedded in every project we deliver, natively, not as an add-on.
Click any node to explore the connections.
Smart selling, modern pipeline
Configure, price, quote — fast
B2B & B2C commerce, unified
Reward, retain, grow
Personalised omnichannel marketing
Unified customer data, actionable
Identity, access & trust
Customer service, reimagined
Field service, optimised
Powered by AWS · Built with Anthropic AI
A stalled SAP Sales & Service Cloud V2 project, restarted from scratch and live in three months: on time, on budget, connected to S/4HANA, Datasphere and Commerce Cloud, with four AI use cases in daily operation. Emarsys and more AI follow in Phase 2.
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A fully integrated Sales & Service Cloud platform, live in just three months. Custom BTP apps for mobile devices optimize visit planning and massively increase the efficiency of the field sales team.
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A central sales platform, implemented in just five months. Management now has full pipeline transparency, and the sales team operates with high efficiency thanks to intelligent tools like Spadoom Engage (CTI) and an AI lead service.
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A central, cloud-based SAP Integration Suite that enables a seamless, real-time data flow between all core systems. The new architecture paves the way for the decommissioning of the old PI/PO systems and makes Meier Tobler's processes more agile and future-proof.
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An intelligent CTI solution that automatically identifies callers and instantly opens the correct 360-degree tenant view for the service agent. Calls are logged automatically, which increases efficiency and ensures a complete contact history.
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A modern, award-winning headless platform for B2B and B2C that drastically cut down on manual orders, thereby reducing operating costs. The stable and clean installation now serves as a central hub for over 10 global channels.
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Why every quote waits for a new material number, and how a lean CRM quote plus variant configuration in the ERP removes the bottleneck. Our solution approach.
Key user, Embedded Steampunk or BTP side-by-side? The three extensibility levels of S/4HANA Public Cloud cleanly sorted, with the decision ladder from our projects.
When key-user extensibility runs out, nobody has to touch the core. A small app on SAP BTP Cloud Foundry next to the system solves it. The pattern, a real example, the checklist.
Spadoom (Schweiz) GmbH opens at Zugerstrasse 162 in Wädenswil — Spadoom's second Swiss location alongside the Zug headquarters, closer to clients on the left shore of Lake Zurich.
Phase 1 is in production: three months from project takeover to go-live, on time and on budget. On Monday we celebrated on site with the OPO team and SAP. The cake was on SAP.
We run the SAP CX stack we recommend. Spadoom licensed SAP Sales Cloud V2 and SAP Service Cloud V2 in January 2026 and went live about a month later.
Let's just find out if we're a good match and how we can support you.
Let's talk about your project