What SAP actually shipped in Sales Cloud V2, Service Cloud V2, Commerce Cloud, Engagement Cloud and the Customer Data Platform, quarter by quarter. Every item links to SAP's own source and carries a short field note on what it means in a project.
Highlights selected by Spadoom, not a complete list. For full details, follow the SAP source on each card.
SAP Commerce Cloud, cloud ERP edition is planned for general availability in Q3 2026. It runs on SAP Cloud ERP, so commerce teams work with the ERP's financial, sales and operational data for pricing, ordering and fulfilment.
Confirm availability for your region and your S/4HANA Public Cloud release with SAP before you fix a start date. The interesting work is not the storefront but customer-specific prices and order exceptions.
SAP and Vercel (3 September 2026): the storefront runs on Vercel while SAP Commerce Cloud keeps commerce data and processes. Vercel is developing Next.js storefront templates for Commerce Cloud.
Test the split with one real buying journey, for example a reorder with customer-specific prices, not with a homepage. Decide early who operates the frontend and who answers when an API slows down.
The August release (2608) is mostly foundation: OAuth 2.0 client credentials for inbound APIs, globalisation and case configuration transportable via change project, and richer custom logic. For V1 customers, the Readiness Check Tool groups integrations by communication system and the Data Transfer Tool covers utilities objects.
Not spectacular, but useful. Review your inbound integrations and plan where OAuth replaces technical users with passwords. If you are still on V1, rerun the Readiness Check before scoping the move.
Q3 release: the AI-assisted content composer is generally available in the block-based email editor, plus one-click report charts and the Recommendation Center (Emarsys Edition). Early Adopter Care: an Enterprise Edition integration with Sales and Service Cloud V2, including lead handover.
The V2 integration is the item to watch for B2B, because the handover between marketing and sales is where leads usually get lost. As Early Adopter Care it suits a pilot, not a go-live commitment.
Roadmap items and early adopter programmes, not shipped features. We move them up once SAP releases them.
Cart and checkout services: general availability planned for Q4 2026 (announced at SAP Sapphire 2026).
Spadoom field note: Keep it out of fixed delivery scope until SAP confirms availability for your tenant.
SAP sourceNext.js storefront templates for SAP Commerce Cloud, in development at Vercel. No date announced.
Spadoom field note: Useful as a starting point, but templates do not replace the work on prices, accounts and order exceptions.
SAP sourceJoule in SAP Engagement Cloud Enterprise Edition: in Early Adopter Care since Q2 2026, for campaign and product questions in natural language. No general availability date announced.
Spadoom field note: Worth a look if you already run the Enterprise Edition. Clarify AI entitlements before you plan with it.
SAP sourcePlanned items come from SAP announcements. Dates can move; treat them as direction, not commitment.
Spadoom's view of what matters to SAP customers in DACH, drawn from the discussions inside the DSAG CX working group Switzerland. Customer-side, without vendor spin.
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Earlier highlights stay here for reference. Links point to the SAP source at the time of the release.
Agentic opportunity summary (engagement signals, activity and progress in one real-time view) and the Field Sales add-on with AI-supported visit planning and retail execution.
Spadoom field note: Check whether the Field Sales add-on is part of your subscription before you plan around it. Route optimisation only helps when addresses and visit frequencies are maintained.
A new AI-first email editor, and agents can create leads, opportunities, appointments and sales orders directly from the customer hub in the service workspace.
Spadoom field note: Creating sales objects from service pays off only when lead routing is agreed with sales. Otherwise leads created by agents land nowhere.
Conversational shopping via an MCP server: AI assistants can query product information and inventory, manage carts and complete transactions.
Spadoom field note: Treat it as an additional buying channel. Start with product discovery; before allowing purchases, test account isolation, explicit confirmation and protection against duplicate orders.
Rich Communication Services (RCS) as a new channel, and the SAP Customer Data Platform audience builder embedded in Engagement Cloud. Joule and an AI-assisted content composer started as Early Adopter Care and pilot.
Spadoom field note: The embedded audience builder removes a hand-off to data analysts for many segments. It pays off only if CDP profiles are already unified and consent is clean.
SAP presented Autonomous CX with Joule Assistants across marketing, commerce, sales and service, announced SAP Commerce Cloud, cloud ERP edition, and a Parloa partnership bringing voice and digital self-service agents to SAP Service Cloud.
Spadoom field note: Announcements set the direction, not your project plan. Plan with what is generally available in your tenant today and review the rest each quarter.
Email to Quote with AI adds products to a quote from opportunity and email data via the Microsoft Outlook add-in. Deep Research combines Sales and Service Cloud data with external market information into account briefs.
Spadoom field note: Email to Quote saves typing, not checking. Keep the price and configuration review with the rep, especially where quotes flow on to S/4HANA.
The Agent Inbox brings cases, tasks and service orders into one real-time view. The Digital Service Agent hands over to a human agent with the customer intent and key case details already captured.
Spadoom field note: Most teams we work with make the inbox the default landing page for service reps. Define queues and priorities first, otherwise you only get a nicer backlog.
AI extracts details from product documents such as manuals, spec sheets and PDFs to generate or enrich product descriptions.
Spadoom field note: Helpful for B2B catalogues with thin descriptions. Keep an approval step: generated text about technical specifications needs a check by product management.
SAP Emarsys became SAP Engagement Cloud (Emarsys Edition and a new Enterprise Edition). WhatsApp and LINE conversational messaging are generally available, and the AI-assisted Report Builder now covers SMS.
Spadoom field note: For existing customers the rename is a branding change, not a migration. Before building WhatsApp journeys, settle opt-in, consent storage and who answers when the customer writes back.
Volume Pipeline Manager shows pipeline health by quantity and probability score, not only by deal value.
Spadoom field note: Relevant for manufacturers who plan in volumes. It only works if products and quantities are maintained on the opportunity, so fix that discipline first.
The Digital Service Agent became generally available: self-service that answers routine questions and escalates to human agents.
Spadoom field note: Start with a narrow set of requests where your knowledge articles are already clean. The agent is only as good as the content and case categories behind it.
A Shopping Agent for product discovery, transactions and post-sales support, designed to work together with the Digital Service Agent.
Spadoom field note: Test it against your hardest catalogue cases (variants, customer-specific prices) before buyers see it.
The AI-assisted Report Builder became generally available, and Engagement Events opened to all customers with an API and self-service interface, including cart and purchase events from SAP Commerce Cloud.
Spadoom field note: Engagement Events is the part with lasting value. Agree the event model with the Commerce team before marketing builds journeys on it.
Joule Studio became generally available: a low-code environment to build, test and deploy custom AI agents.
Spadoom field note: Good for a first, narrowly defined agent. Clarify licensing and AI entitlements before the workshop, not after.
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