Principal SAP Consultant
Andreas Granzer
Andreas Granzer is a principal SAP consultant at Spadoom. He works hands-on with SAP Sales Cloud V2 and on AI in SAP Customer Experience, and writes about CRM basics, data migration to Sales Cloud V2 and what AI in sales and service really does today.
Focus areas
- SAP Sales Cloud V2
- Data migration to Sales Cloud V2
- AI in SAP CX
About Andreas
Andreas Granzer works in SAP Sales Cloud V2 projects from the data model to the day the sales team starts using the system. A large part of that work is getting data in cleanly, and Andreas wrote Spadoom’s guides on moving from Excel to Sales Cloud V2 and on migrating with the Data Transformation Tool (DTT).
Andreas also writes the basics every CRM rollout needs (accounts versus contacts, what a lead is, target accounts), industry pieces on Sales Cloud V2 for manufacturing, professional services and wholesale distribution, an honest assessment of what Sales Cloud V2 cannot do yet, and posts on what AI in SAP sales and service does today, including Joule and the Digital Service Agent. Away from SAP, Andreas 3D-prints solutions to everyday problems.
What to ask Andreas about
- How do we move our customer data from Excel or an old CRM into Sales Cloud V2?
- When is the Data Transformation Tool the right choice for a migration?
- What can Sales Cloud V2 not do yet, and what are the workarounds?
- How should a manufacturer or wholesaler set up accounts, leads and opportunities?
- Which AI features in SAP Sales and Service Cloud are usable today?
Articles
Latest 12 of 14
- SAP Sales Cloud V2 for Wholesale and Distribution: Orders, Routes, and Margins
- SAP Sales Cloud V2 for Professional Services: Pipeline, Proposals, and People
- SAP Sales Cloud V2 for Manufacturing: What Your Sales Team Actually Needs
- Digital Service Agents in SAP Service Cloud V2: What Joule AI Does
- What SAP Sales Cloud V2 Can't Do Yet: An Honest Assessment
- SAP Sales Cloud V2 Data Transfer Tool: The Step-by-Step Migration Guide
- SAP CX AI Toolkit: What's Available, What's Announced, What's Still Roadmap
- AI in Customer Service Goes Beyond Chatbots (and What Works Instead)
- From Excel to SAP Sales Cloud V2: A Migration Guide for SMEs
- What Is a Lead in CRM? From First Contact to Qualified Opportunity
- Account vs Contact in CRM: What's the Difference and Why It Matters
- Understanding Target Accounts: A Simple Guide for Sales and Marketing Teams
Spadoom projects in this area
Company references in the same field. They do not imply that this person worked on each project.