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CX Man and the fight against friction

Every project has a villain. It is rarely the software itself. Usually it is a human friction: loss of control, the wrong partner, lost time, bad timing.

Our name comes from a comic sound: Kaboom! Pow! Spadoom! So we drew the heroes to match.

We fight friction. You get time back.

CX Man in his navy armour with glowing orange seams and a lava-lined cape.

Episode 1: six weeks to go-live

A short story from a project we have all seen.

  1. The Time Eater looms in the doorway of a project room and slices calendar pages out of the air with his golden clock hands. Three team members stare at him.

    Monday, 08:12. Six weeks to go-live.

    The Time Eater: Another workshop? Delicious.

    Project lead: And still nobody has decided!

  2. CX Man steps calmly through the door, cape glowing, one hand raised, while colleagues with tablets look up. The papers freeze in mid-air.

    CX Man: Stop. One list. One owner per line.

  3. Hakan the Bridge builder raises a glowing bridge of light between two machines. Parcels start to travel across it.

    Hakan: The bridge is up. Shop and ERP talk now.

  4. Carmine the Strategist moves a glowing chess piece on a board that hovers over the project table.

    Carmine: Three moves: test, train, go live. On Friday.

  5. The tidy project room, lit by screens. The team packs up and smiles while CX Man stands by the window. On the window ledge a shrunken Time Eater clutches his clock hands.

    CX Man: Go-live on Friday. Today everyone leaves on time.

    The Time Eater: I'll be back. There is always a next deadline.

The heroes

CX Man rarely works alone. Every side hero is a real member of our team, drawn the way colleagues see them.

  • Carmine, bald with a short beard, in a long navy coat, holding a glowing chessboard.

    Carmine, the strategist

    Three moves ahead

    Senior SAP Consultant. Plays the project like chess: every piece has a job, no move is wasted.

    Profile: Carmine Vaccaro
  • Cyrill, grey-haired, in a black t-shirt and orange blacksmith apron, holding a hammer.

    Cyrill, the smith

    Commerce that holds

    Principal SAP CX Consultant. Forges shop, catalogue and checkout into one piece that holds on the busiest day.

    Profile: Cyrill Pedol
  • Hakan, bearded and smiling, in orange and navy armour, raising a bridge of light.

    Hakan, the bridge builder

    Integration that carries

    SAP Technology Lead S/4HANA. Builds the bridge between ERP and CX, so data crosses once and nobody retypes it.

    Profile: Hakan Canbaz
  • Lieni as an ice hockey player in a purple and navy jersey, skating through cracking ice.

    Lieni, the icebreaker

    Budget and date on course

    COO and program manager. Breaks the ice in stuck projects and keeps budget and date where they belong.

    Profile: Hansulrich P. Lienhard
  • Markus, smiling, with a backpack and a glowing compass that projects route lines.

    Markus, the pilot

    Lands the go-live

    Senior SAP Project Manager. Reads the map, sets the course and lands the go-live on the planned day.

    Profile: Markus Wittmann
  • Pascal as a magician in tuxedo and top hat, fanning glowing playing cards.

    Pascal, the ace

    The right card at the right time

    SAP S/4HANA Public Cloud Specialist Seller. Licences, pricing and an honest scope: he always has the right card up his sleeve.

    Profile: Pascal Strnad

The villains and who beats them

Each villain is a friction we meet in real projects. Each one has a service that defeats it.

  • The Watcher, a horned grey gargoyle with blond hair and huge bat wings full of glowing eyes.

    The Watcher

    Friction: Loss of control

    "If you do not see everything, you lose everything." He watches every number and understands none of them.

    Beaten by: Lieni, the icebreaker

    How we keep projects under control
  • The Pretenders, men in dark suits hiding behind plain white theatre masks.

    The Pretenders

    Friction: The wrong partner

    They pitch everything and deliver nothing. A new face every month, and nobody who built the system.

    Beaten by: CX Man

    SAP partner in Switzerland: who we are
  • Miss Drain, a little girl with a green vacuum backpack, glowing papers, coins and small hourglasses swirling around her.

    Miss Drain

    Friction: Scarce resources

    She looks so sweet and drains every minute: people, budget, patience.

    Beaten by: Carmine, the strategist

    Fixed-price packages
  • The Time Eater, a gaunt old man in a brown frock coat wielding two golden clock hands, a giant clock behind him.

    The Time Eater

    Friction: Lost time

    Every passing day makes him stronger. He whispers there is time, right until the maintenance deadline.

    Beaten by: Markus, the pilot

    ECC 2027: deadlines and paths
  • The Box Man, a figure with a grey metal cube for a head, in a red blazer, among stacked boxes.

    The Box Man

    Friction: Thinking in silos

    Every system in its own box, every department with its own list. Nothing connects, everything gets typed twice.

    Beaten by: Hakan, the bridge builder

    Integration on the SAP Business AI Platform
  • The Cloud Giant, a huge grinning cloud with tangled cables and documents inside it.

    The Cloud Giant

    Friction: Endless processes

    Big promises, all fog. He grows with every workshop and never lands.

    Beaten by: Pascal, the ace

    Cloud ERP with an honest scope: SAP S/4HANA Public Cloud

Is there a villain in your project?

Tell us which one. We will tell you how we would beat it, in plain words.

Talk to us How CX Man was born