Chief Operating Officer & Program Manager
Hansulrich P. Lienhard
Hansulrich P. Lienhard, known as Lieni, is Spadoom’s Chief Operating Officer and works as program manager on customer projects.
Focus areas
- Program management
- Delivery operations
- Project budgets and timelines
About Hansulrich
As Chief Operating Officer, Lieni is responsible for how Spadoom delivers; as program manager, Lieni works inside customer projects. Both roles deal with the part of a project that decides whether it finishes: budgets, timelines, decisions and the order in which the work happens.
Lieni wrote Spadoom’s implementation guides for SAP Sales Cloud V2 and SAP Service Cloud V2, the guide to rolling out S/4HANA Public Cloud and Sales Cloud V2 together, and the posts on why SAP CX projects blow their budget and why some SAP projects finish while others stall. The most recent piece covers the business consulting work that should happen before an SAP implementation starts.
What to ask Hansulrich about
- How long does a Sales Cloud V2 or Service Cloud V2 implementation take, and what drives it?
- Should we introduce S/4HANA Public Cloud and Sales Cloud V2 one after the other or together?
- Why do SAP CX projects go over budget, and how do we prevent it?
- What should be clarified before the implementation partner starts?
- How do we get a stalled SAP project back on track?
Articles
7 articles
- Good SAP Consulting Leaves You with Decisions, Not Slides
- Rolling Out S/4HANA Public Cloud and Sales Cloud V2 Together: Sequencing, Timeline, Pitfalls
- SAP Sales Cloud V2 Implementation: The Complete Guide for 2026
- SAP Service Cloud V2 Implementation Guide: Step by Step for B2B Teams
- Why We Finish SAP CX Projects When Others Don't
- Why SAP CX Projects Blow Their Budget (and How to Fix It)
- Moving Your Service Desk From C4C to Service Cloud V2: Cases, SLAs and Integrations