Senior SAP Project Manager & Senior SAP CX Consultant
Markus Wittmann
Markus Wittmann is Senior SAP Project Manager and Senior SAP CX Consultant at Spadoom. He leads SAP Customer Experience projects and works on SAP Sales and Service Cloud V2.
Focus areas
- SAP CX project management
- SAP Sales Cloud V2
- SAP Service Cloud V2
About Markus
Markus Wittmann has two roles in one project: as Senior SAP Project Manager, Markus leads SAP Customer Experience projects; as Senior SAP CX Consultant, Markus works in Sales Cloud V2 and Service Cloud V2 directly. The combination helps when a steering decision depends on what the configuration can actually do.
The project side is where Markus spends most of the time: a steering committee that decides instead of collecting status reports, scope that stays under control without blocking every change, a cutover plan that has been rehearsed, and a hypercare phase with clear exit criteria. Markus commutes in from Germany and greets everyone with a hearty Servus.
What to ask Markus about
- How should the steering of a Sales or Service Cloud V2 project be set up?
- How do we keep scope under control without blocking every change?
- What belongs in a cutover plan, and when do we rehearse it?
- How long should hypercare last, and when does it end?
- How do we hand a live system over to support?
Spadoom projects in this area
Company references in the same field. They do not imply that this person worked on each project.