Expert perspectives on SAP CX, digital transformation, and customer experience trends.
Subscribe via RSS"Aren't we too small for SAP?" We hear it in almost every first meeting, and it is the wrong question. Five signals that point to S/4HANA Public Cloud, four honest cases against it, and a ten-question checklist for your decision.
A practical first SAP Business Data Cloud use case: agree one service-margin definition, connect S/4HANA, contract and field-service data, reconcile it, and turn the result into a worklist that supports a real decision.
Two SAP bundles, one ERP family, and a lot of confusion. What GROW and RISE actually contain, how public and private edition fit underneath, how the licensing works, and which one belongs on your shortlist.
The Swiss subsidiary needs to move. The German parent will not touch its ECC for another four years. Two-tier ERP solves this, and it is less exotic than it sounds. What it costs, where it breaks, and the four things to settle before anyone signs.
Part 1 of the series SAP BTP for beginners. What SAP BTP is, how its account model works from global account to Cloud Foundry space, and what services, plans, entitlements and quotas mean, with a glossary.
From the launch in February 2025 to Sapphire 2026: every SAP Business Data Cloud milestone in one place, what SAP announced at each event, what actually shipped since, and what is still open for SAP CX customers as of October 2026.
SAP's path for BW customers into Business Data Cloud has three steps: lift BW into the private cloud edition, shift InfoProviders into data products, then build new. What each step means, what to check first, and how CX and S/4HANA Public Cloud customers without BW approach it.
Most SAP Business Data Cloud projects that stall do so for the same five reasons. Here is what goes wrong in the first months and how a Swiss mid-market company avoids it.
Data products are the building block of SAP Business Data Cloud. What a data product is, which ones SAP shipped first, how intelligent applications use them, how they differ from classic extractors, and how to bridge the gap for CX data.
SAP Databricks runs inside Business Data Cloud, and BDC Connect shares data zero-copy with customer-owned Databricks. Three options, and the criteria a Swiss mid-market company should use to choose.
A fast quote is worth little if someone rebuilds it in the ERP. How to test the quote-to-order handoff between SAP CPQ, Sales Cloud V2 and S/4HANA Public Cloud before go-live, with the test cases that catch the expensive errors.
Adoption problems, forecast misses, AI features that disappoint: the cause is usually a data foundation nobody owns, not the CRM. The fix, in the order that works.
