Expert perspectives on SAP CX, digital transformation, and customer experience trends.
When dispatching runs on phone calls, Excel and WhatsApp, and the invoice trails the service report by weeks: when SAP Field Service Management pays off, and how to roll it out without losing your technicians.
S/4HANA Public Cloud handles orders and basic sales documents. It does not replace a front-office CRM. Here's a clear map of what's native, what needs Sales Cloud V2, and what needs Service Cloud V2.
Where the case lives, where fulfillment lives, and why master data comes before any process integration. The clean flow from complaint to invoice, from project experience.
Quote in the CRM, order in the ERP, master data replicated: the ownership matrix for the document flow between Sales Cloud V2 and S/4HANA Public Cloud, with two pitfalls from real projects.
Should you implement S/4HANA Public Cloud and Sales Cloud V2 at the same time? The short answer: it depends on which system your business needs more urgently. Here's how to sequence it, what to sync between teams, and where projects typically fall apart.
SAP Service Cloud V2 connects to S/4HANA Public Cloud through standard integration content on SAP Integration Suite. Service tickets trigger ERP service orders, agents see the full installed base, and billing closes the loop. all without custom code in either core system.
How does Sales Cloud V2 actually connect to S/4HANA Public Cloud? Standard SAP integration content, master data replication, transactional flows, and where custom logic lives on BTP.
If you're running SAP S/4HANA Public Cloud, the best CRM is the one that doesn't need a middleware layer to talk to your ERP. That's SAP Sales Cloud V2.
You don't need two CRM systems and two ERP systems. You need one clean data model. Here's how SAP S/4HANA Public Cloud and Sales Cloud V2 fit together, and how to implement them without creating a new mess.
SAP just announced Commerce Cloud, ERP Edition at Sapphire Orlando: a stripped-down B2B commerce layer built into S/4HANA Public Cloud, designed for the mid-market. As DSAG CX spokesperson and one of the first pilot partners, here's the honest take: what it really changes, where SAP still has to deliver, and what we learned shipping the pilot.
55% of ASUG members now use SAP BTP, and 35% use it specifically to extend SAP apps while keeping a clean core. Here's how custom Cloud Foundry apps let you build the SSCV2 extensions that standard configuration can't deliver.
SAP Datasphere becomes part of Business Data Cloud. What happens to your spaces, models, and licences, and what you should stop building right now.