SAP Sales Cloud V2 Partner in Switzerland and the DACH Region

Finding the right SAP Sales Cloud V2 partner in the DACH region is harder than it should be. SAP has thousands of partners, a much smaller number have delivered V2 in production, and fewer still know the regulatory, linguistic and cultural realities of Switzerland, Germany and Austria.

This post explains who we are, what we have delivered and how to judge whether we, or any other partner, fit your project.

TL;DR: Spadoom AG is an SAP Gold Partner headquartered in Zug, Switzerland. We implement SAP Sales Cloud V2 and Service Cloud V2 across Switzerland, Germany and Austria, and the same team delivers the S/4HANA side of the integration. Our published V2 projects went live in five months (Nussbaum Matzingen) and three months (intelligentfood). For SMEs with a clear scope there is a fixed-price CRM in 10 Days package. Start with a V2 readiness assessment.

Why DACH Companies Need a Local SAP Partner

SAP is a German company and its products run in thousands of businesses across the DACH region. But implementing SAP Sales Cloud V2 is not a remote commodity task. Proximity matters for four reasons.

Language and Cultural Understanding

Switzerland alone works in four languages. A field sales team in Zurich works in German, the same company’s reps in Geneva in French, the Ticino office in Italian. Your CRM needs to reflect that, from field labels and email templates to routing rules and territories.

DACH business culture has its own expectations too: meetings start on time, proposals are precise, and deliverables arrive on the agreed date. A partner who works in this culture every day does not need a handbook for it.

Data Protection and Compliance

Switzerland’s revised Federal Act on Data Protection (nFADP/nDSG) has applied since September 2023; the GDPR applies in Germany and Austria. Both regulate how customer data is stored, processed and transferred.

Platform settings are only half of compliance. Your partner needs to understand which data belongs where, how consent management fits your CRM workflows and how to set retention rules your legal team can sign off.

Time Zone and On-Site Availability

CRM projects involve workshops with sales, data sessions with IT and reviews with management. That is easier when your partner is in the same time zone, or a train ride away. We run workshops on site across Switzerland, Germany, Austria and northern Italy when a topic needs a room and a whiteboard.

Local Business Practices

DACH companies expect fixed-price proposals, clear specifications and contractual clarity. We quote fixed-price packages where the scope allows it, define scope before we start and deliver what we agreed.

About Spadoom AG

Spadoom AG was founded in 2018 and is headquartered in Zug, Switzerland. We are an SAP Gold Partner for Cloud ERP and Customer Experience: our own teams deliver the ERP core on S/4HANA Public Cloud, the complete SAP CX portfolio and the integration between them.

Offices: Switzerland (Zug headquarters, Wädenswil), Italy (Monza), Austria (Vienna), Estonia (Tallinn).

Team: SAP consultants, developers and architects with certifications across Sales Cloud V2, Service Cloud V2, Commerce Cloud, SAP Engagement Cloud, CDP, SAP Integration Suite and S/4HANA Cloud Public Edition.

Portfolio: SAP Sales Cloud V2 and Service Cloud V2, plus Commerce Cloud, SAP Engagement Cloud (formerly SAP Emarsys), Customer Data Platform, Customer Identity, Loyalty, CPQ, Field Service Management, SAP BTP and S/4HANA Public Cloud. See all solutions.

Approach: A senior team. The people in the proposal meeting are the people who deliver your project. What an SAP Gold Partner status does and does not guarantee is explained in what an SAP Gold Partner is.

More about our team and certifications.

Our SAP Sales Cloud V2 Track Record

Our V2 references are live systems with sales teams using them every day.

Nussbaum Matzingen AG: Packaging Manufacturing

Nussbaum had no central CRM. Customer data lived in Excel, Outlook and SAP ECC, and management had no reliable view of the sales pipeline.

We implemented SAP Sales Cloud V2 in five months, consolidated three data sources, deployed Spadoom Engage (our CTI integration for caller identification) and added an AI lead service that turns incoming emails into qualified leads.

The result: full pipeline transparency for management, and a sales team that spends its time selling instead of searching. Read the Nussbaum success story.

intelligentfood Schweiz AG: Food and Beverage Distribution

intelligentfood manages indirect sales channels for brands such as El Tony Mate, with a field sales team that plans many visits across Swiss retail locations.

We delivered the SAP Sales Cloud V2 and Service Cloud V2 platform in three months, summer holidays included. On top of the standard, we built mobile apps on SAP BTP for visit planning and custom views, connected to S/4HANA Public Cloud through SAP Integration Suite, and did the configuration work on the ERP side. Read the intelligentfood success story.

How Long a Project Takes

There is no honest single number. The timeline depends on:

• The number of data sources to migrate
• The complexity of sales processes and approval workflows
• Integrations (S/4HANA, third-party systems)
• Custom extensions on SAP BTP

Our published references took three and five months. A fixed-scope SME project can go much faster; a multi-country rollout takes longer. Our implementation guide breaks the phases down.

What Sets Us Apart

ERP and CRM from One Team

Sales Cloud V2 projects rarely fail inside the CRM. They fail at the ERP seam: the order that will not post, the price the quote cannot resolve, the customer master that exists twice. Because our team also delivers S/4HANA Public Cloud, we design both sides of that interface together. Read how the two work as an integrated stack, or why one partner for Cloud ERP and CRM matters.

Speed: CRM in 10 Days

For SMEs who need a working CRM quickly, CRM in 10 Days is a fixed-price package with a defined scope: a production-ready SAP Sales Cloud V2 system configured for your sales process, your data migrated and your team trained. Learn more about CRM in 10 Days.

Technical Depth

We build on top of the standard product. Our developers create extensions on SAP BTP with the SAP Cloud Application Programming Model (CAP). Our own product Spadoom Engage, a CTI integration for SAP Sales and Service Cloud V2, runs in production on several customer tenants.

When your requirements go beyond configuration, you do not need a second development partner. The people who understand your sales process write the code, whether it is a customer portal, a mobile app or an integration the standard content does not cover.

Senior Consultants at Mid-Market Rates

We are not a Big Four consultancy and do not price like one. Fixed-price models and a lean, senior team mean you pay for people who have done this before, not for a pyramid of juniors.

Industries We Serve in the DACH Region

Manufacturing and Industrial

SAP Sales Cloud V2 gives manufacturing sales teams pipeline management, territory planning and a link to SAP ERP for pricing and availability. We have implemented V2 for a packaging manufacturer, an environment with long sales cycles, a complex product catalogue and ERP integration that is not optional.

Pharmaceutical and Life Sciences

Pharma companies add strict compliance requirements to their CRM needs. V2’s visit tracking, detailed activity logging and role-based access help field teams document their work with less admin. Process-specific requirements, for example around GxP, need to be checked per use case.

Professional Services

Consulting, legal and engineering firms need a CRM that tracks relationships, not only deals. Account management, the activity timeline and relationship maps give them that, without a system built for transactional sales.

Wholesale and Distribution

Distributors with large field teams (food and beverage, building materials, industrial supplies) need route and visit planning and order capture on the road. Our intelligentfood project is a direct example: mobile BTP apps on top of V2.

Technology and Software

Software companies selling to DACH enterprise accounts need pipeline forecasting and integration with an existing tool stack. V2’s AI-assisted forecasting and open APIs fit well, especially where SAP already runs in the back office.

How to Evaluate an SAP Sales Cloud V2 Partner

Choosing the wrong implementation partner is the biggest risk in any CRM project. A practical checklist:

V2-specific experience. How many V2 projects have they taken live? Not C4C, not demos: production go-lives. The architecture is different enough that C4C experience alone does not qualify a partner for V2.

Named team members. Who will actually work on your project? Ask for names and CVs.

Reference customers. Can they connect you with a V2 customer, ideally in your industry, and with the project sponsor on the customer side?

ERP competence. Who builds the S/4HANA side of the integration? If the answer is “your ERP partner”, ask who owns the interface when an order does not post.

Method. SAP Activate, agile or a mix? How do they handle scope changes?

Pricing transparency. Fixed price or time and materials? What is included, and how are overruns handled?

Post-go-live support. What happens after launch, and what are the response times?

Our guides how to choose an SAP CX partner and the SAP CX consultancies in Switzerland go deeper.

Data Privacy and Compliance

For DACH companies, data handling is a prerequisite, not an afterthought.

Swiss nFADP (nDSG)

The revised Federal Act on Data Protection, in force since 1 September 2023, requires companies to inform people about the processing of their personal data, apply appropriate technical and organisational measures and report certain data breaches to the Federal Data Protection and Information Commissioner (FDPIC). Your CRM configuration needs to reflect this, from consent capture to retention and deletion.

EU GDPR

In Germany and Austria, the GDPR applies. Sales Cloud V2 provides functions for consent management, data subject requests and audit trails, but they need to be configured for your processes.

Where Your Data Lives

SAP operates Sales Cloud V2 in its own and hyperscaler data centres, including EU locations. Which region your tenant runs in is part of your SAP contract; check SAP’s current data centre options against your legal requirements before you sign.

Spadoom’s Approach

We treat data protection as its own workstream. In discovery we map data flows and personal data categories and configure the platform for nFADP and GDPR from day one. Read how we work.

Getting Started

V2 Readiness Assessment

Not sure whether SAP Sales Cloud V2 fits your organisation? Our readiness assessment reviews your sales process, your data and your landscape and gives you a clear recommendation, including where V2 fits and where it does not. Request a V2 readiness assessment.

What to Expect in a First Conversation

No sales pitch. We ask about your team structure, current tools, pain points and timeline. You leave with a picture of what a V2 project would mean for you: scope, timeline and budget range. For a broader view of our CX consulting in Switzerland, see our SAP CX consulting page or the Sales Cloud V2 implementation partner overview.

Contact Us

Reach out directly, or call us in Zug. We pick up the phone.

Frequently Asked Questions

Is Spadoom an official SAP partner?

Yes. Spadoom AG is an SAP Gold Partner. Our consultants hold individual SAP certifications across Sales Cloud V2, Service Cloud V2, Commerce Cloud, SAP Engagement Cloud, SAP Integration Suite and S/4HANA Cloud Public Edition. See our certifications page.

Where are your offices?

Our headquarters is in Zug, Switzerland, with a second Swiss site in Wädenswil. We also have offices in Monza (Italy), Vienna (Austria) and Tallinn (Estonia). DACH projects are run from Switzerland.

Do you work with companies outside Switzerland?

Yes. We serve customers across Switzerland, Germany and Austria and in other European markets; our offices in Italy and Estonia extend our reach to southern and northern Europe.

How fast can you implement SAP Sales Cloud V2?

It depends on scope. Our two published V2 references went live in five months (Nussbaum Matzingen, from spreadsheets and SAP ECC) and three months (the intelligentfood Sales & Service platform). SMEs with a fixed scope can use our CRM in 10 Days package; multi-country rollouts take longer.

What does SAP Sales Cloud V2 cost?

SAP does not publish one fixed price: licences are negotiated per user, contract term and bundled products, and AI features may need extra entitlements. Implementation ranges from a fixed-price CRM in 10 Days package to multi-month projects. Our Sales Cloud V2 pricing guide lists the cost components and indicative ranges.

Do you support V1 to V2 migration?

Yes. A move from V1 (C4C) to V2 is a reimplementation, not an upgrade, so we run it as a project: inventory of the C4C setup, data mapping with SAP’s Readiness Check and Data Transfer Tool, rebuilding extensions on SAP BTP, integration rework, testing and cutover. The migration strategy guide describes the phases.

Can you implement Service Cloud V2 alongside Sales Cloud?

Yes. Sales Cloud V2 and Service Cloud V2 share the same platform, so implementing them together is more efficient than two separate projects. At intelligentfood, we delivered the Sales & Service platform together in three months.

What industries do you specialise in?

Our deepest experience in the DACH region is in manufacturing, wholesale and distribution, and food and beverage: companies with complex products, field sales teams and a tight link to SAP ERP. We also work with professional services and technology companies.