Expert perspectives on SAP CX, digital transformation, and customer experience trends.
Subscribe via RSSThe five mistakes that make SAP Commerce on-premise migrations slow and expensive: copying customisations 1:1, underestimating data, moving tech debt, big-bang delivery and treating customer-specific maintenance as a plan. With what to do instead.
Moving your service desk from C4C to SAP Service Cloud V2 is a reimplementation, not an upgrade. This plan covers the five phases, realistic timelines and the integration rework most teams underestimate.
What a well-run SAP Commerce Cloud implementation looks like, phase by phase: the architecture decisions in discovery, iterative build, integration with ERP and payment, and a go-live that holds.
Intelligent Selling Services (ISS) personalises product recommendations and merchandising in SAP Commerce Cloud based on real-time behaviour. What it does, how it works with Adaptive Search, and what it needs to deliver results.
SAP's supply chain portfolio spans planning, manufacturing, warehousing, transportation, supplier collaboration and asset management. What each piece does, when S/4HANA alone is enough, and when the specialised products earn their place.
SAP Field Service Management coordinates technicians, work orders and spare parts for service at customer sites. What it does, how it connects to S/4HANA Public Cloud and Service Cloud V2, and when it is worth the investment.
Order management is the operational backbone of any online shop. How SAP Commerce Cloud handles the order lifecycle from cart to returns, where the built-in functions stop, and how orders reach the ERP.
Commerce Cloud has plenty of data but no built-in analytics dashboard. Which five KPIs to track, which tools to connect, and which fixes to cart abandonment and page speed pay off first.
MACH stands for Microservices, API-first, Cloud-native and Headless. SAP Commerce Cloud meets three of the four natively; for the fourth it relies on extensions. Here is where the line falls and why it matters for your architecture.
ImpEx, Cloud Hot Folders, OCC APIs and SAP Integration Suite each solve a different data loading problem in SAP Commerce Cloud. How to pick the right one, and the mistakes we fix most often.
The SAP Composable Storefront (formerly Spartacus) is SAP's Angular front end for Commerce Cloud. How it is built, what a project needs, where it helps, where it costs you, and how to decide between it, a custom headless front end and the deprecated Accelerator.
SAP deprecated the JSP-based Accelerator storefront with release 2205 and plans to remove it from Commerce Cloud in September 2027. Moving to SAP Composable Storefront is a frontend re-platforming, not an upgrade. The 10 steps, realistic timelines and the mistakes that derail real migrations.
