Expert perspectives on SAP CX, digital transformation, and customer experience trends.
Subscribe via RSSSAP Commerce Cloud (formerly Hybris) serves mobile through a responsive Composable Storefront, PWA features and OCC APIs. What each layer does, when a native app is worth building, and which performance work matters most.
Version 2211 is the cloud-only generation of SAP Commerce Cloud. It replaced big upgrades with cumulative update releases and feature toggles. What that means for your team, B2B features and the Java 21 line, as of September 2026.
SAP is a Gartner Magic Quadrant Leader in digital commerce, cloud ERP, CPQ and supply chain. Which positions are current as of September 2026, what they mean for your technology decision, and why they cannot replace fit, references and a good implementation partner.
SAP Engagement Cloud, formerly SAP Emarsys, is SAP's omnichannel engagement platform. What it does, how campaigns and retention programmes work in it, how it connects to the rest of SAP, and who it fits.
Setting up SAP Engagement Cloud (formerly SAP Emarsys) means tenant configuration, a sending domain, tracking, data integration and channel activation, in that order. The 8 steps from account creation to the first live campaign.
SAP Customer Data Cloud manages how customers register, log in and give consent, across B2C and B2B. What its three products do, which security features matter and where CDC sits in the SAP CX landscape.
SAP Customer Data Cloud (CDC) manages identity and consent at the front door; SAP Customer Data Platform (CDP) unifies and activates data behind it. What each does, how they work together and which to implement first.
We wrote this after SAP Spend Connect Live 2023 and have turned it into a primer. SAP's spend management covers procurement (Ariba), travel and expenses (Concur) and external workforce (Fieldglass), connected to suppliers through SAP Business Network and to finance through S/4HANA.
SAP S/4HANA replaced ECC as SAP's ERP core. What is technically different (in-memory database, simplified data model, Fiori, embedded analytics, clean core extensions) and why those differences matter when you plan the move.
SAP BTP is the technology platform that connects and extends SAP's cloud applications. What it includes, how it fits between S/4HANA and SAP CX, how the credit model works and when you actually need it.
Selecting an ERP system is a decision you live with for a decade. A practical framework: define scope before products, pick the deployment model, run scripted demos, check references, compare total cost and choose the partner as carefully as the software.
Whether an SAP CX system gets used or gathers dust is usually decided in the first weeks of configuration. Ten practical tips covering data, ERP integration, standard versus custom, analytics, AI, territories, adoption, mobile, data quality and releases.
