Expert perspectives on SAP CX, digital transformation, and customer experience trends.
We built a small AI agent into Engage Social that watches our blog and drafts the LinkedIn, X and Instagram posts for every new article. The lesson: agents draft, humans publish.
Switzerland means four languages, and a CRM that guesses wrong feels broken. The concepts and lessons from making SSCV2 truly multilingual, learned the hard way on real projects.
We wired our telephony widget into the native SSCV2 Agent Desktop screen pop this month. The official documentation covers half of the contract. Here are the lessons from the other half.
Data products, not extractors: how Sales Cloud V2 data lands in SAP Business Data Cloud, which integration patterns hold up in production, and where teams still get it wrong.
SAP Engagement Cloud now comes in two editions. One is modular and battle-tested, the other is all-in with Joule and Business Areas. We compared feature scope, packaging, and list prices, and found a crossover point most comparisons miss.
Mainstream maintenance for SAP Commerce on-premise ended on July 31, 2026. If you are still running on-prem, you are now on unsupported software. Here is an honest assessment of your four options in August 2026, with the timeline math for each.
Why every quote waits for a new material number, and how a lean CRM quote plus variant configuration in the ERP removes the bottleneck. Our solution approach.
Key user, Embedded Steampunk or BTP side-by-side? The three extensibility levels of S/4HANA Public Cloud cleanly sorted, with the decision ladder from our projects.
When key-user extensibility runs out, nobody has to touch the core. A small app on SAP BTP Cloud Foundry next to the system solves it. The pattern, a real example, the checklist.
Why marketing segments get built on clicks while the gold sits in the ERP. And how sales documents from S/4HANA Public Cloud become Emarsys Smart Insight segments that reflect actual buying behaviour.
Seven SAP Commerce Cloud partners genuinely active in the Swiss market, compared on partner tier, Swiss references, and commerce focus, with a transparent methodology and no fake rankings.
Seven SAP Customer Experience consultancies genuinely active in Switzerland, compared on specialisation, partner tier, and Swiss delivery, written with a transparent methodology, not a pay-to-play ranking.