Expert perspectives on SAP CX, digital transformation, and customer experience trends.
S/4HANA Public Cloud handles orders and basic sales documents. It does not replace a front-office CRM. Here's a clear map of what's native, what needs Sales Cloud V2, and what needs Service Cloud V2.
Should you implement S/4HANA Public Cloud and Sales Cloud V2 at the same time? The short answer: it depends on which system your business needs more urgently. Here's how to sequence it, what to sync between teams, and where projects typically fall apart.
SAP Service Cloud V2 connects to S/4HANA Public Cloud through standard integration content on SAP Integration Suite. Service tickets trigger ERP service orders, agents see the full installed base, and billing closes the loop — all without custom code in either core system.
How does Sales Cloud V2 actually connect to S/4HANA Public Cloud? Standard SAP integration content, master data replication, transactional flows, and where custom logic lives on BTP.
If you're running SAP S/4HANA Public Cloud, the best CRM is the one that doesn't need a middleware layer to talk to your ERP. That's SAP Sales Cloud V2.
You don't need two CRM systems and two ERP systems. You need one clean data model. Here's how SAP S/4HANA Public Cloud and Sales Cloud V2 fit together — and how to implement them without creating a new mess.
SAP just announced Commerce Cloud, ERP Edition at Sapphire Orlando — a stripped-down B2B commerce layer built into S/4HANA Public Cloud, designed for the mid-market. As DSAG CX spokesperson and one of the first pilot partners, here's the honest take: what it really changes, where SAP still has to deliver, and what we learned shipping the pilot.
55% of ASUG members now use SAP BTP — and 35% use it specifically to extend SAP apps while keeping a clean core. Here's how custom Cloud Foundry apps let you build the SSCV2 extensions that standard configuration can't deliver.
Everything you need to know about implementing SAP Sales Cloud V2 — from scoping to go-live. Project phases, realistic timelines, team structure, cost ranges, integration architecture, and the go-live checklist we use on every project.
SAP renamed Emarsys to SAP Engagement Cloud and launched an Enterprise Edition. Here's what actually changes for existing customers, what the two editions offer, and why SAP made this move now.
SAP Hybris on-prem mainstream maintenance ends July 31, 2026. If you're still running on-prem, you have 4 months. Here's the complete migration checklist — phases, timeline, costs, and what happens if you miss the deadline.
SAP doesn't publish Engagement Cloud pricing. Nobody does. Here's what it actually costs: Emarsys Edition vs Enterprise Edition, implementation fees, and how it compares to HubSpot, Klaviyo, Braze, and Salesforce Marketing Cloud.