Expert perspectives on SAP CX, digital transformation, and customer experience trends.
Subscribe via RSSA fast quote is worth little if someone rebuilds it in the ERP. How to test the quote-to-order handoff between SAP CPQ, Sales Cloud V2 and S/4HANA Public Cloud before go-live, with the test cases that catch the expensive errors.
Adoption problems, forecast misses, AI features that disappoint: the cause is usually a data foundation nobody owns, not the CRM. The fix, in the order that works.
Most Swiss companies buying SAP end up with two partners: one for the ERP, one for the customer side. This guide compares who can do both, and explains what the seam between them costs.
What to demand from a business assessment before an SAP project: a measured bottleneck, clear ownership, a tested process, a system boundary and a delivery decision you can defend.
Connect field service, sales and Cloud ERP with clear data ownership, status handling and acceptance tests. A practical checklist for SAP FSM, Sales Cloud V2 and S/4HANA Public Cloud.
What SAP shipped and announced for Commerce Cloud in 2026, from the storefront MCP server to Vercel and Java 21, how it grew out of the 2024 AI announcements, and how to test each item on a real order.
We built a small AI agent into Engage Social that watches our blog and drafts the LinkedIn, X and Instagram posts for every new article. The lesson: agents draft, humans publish.
Switzerland means four languages, and a CRM that guesses the wrong one feels broken. What we learned making SSCV2 fully multilingual on client projects: five rules and the checks that enforce them.
In August 2026 we moved our telephony widget into the native SSCV2 Agent Desktop screen pop. The public integration guide covers half of the contract. This is the other half, verified on real calls in September 2026.
Identity and consent are the layer everything else reads from, and the one nobody wants to own. This guide compares the SAP CIAM and CDP partners active in Switzerland and DACH, with delivered work rather than diagrams.
How Sales Cloud V2 data gets into SAP Business Data Cloud, which integration patterns hold up, how to join CRM and ERP data for pipeline-to-cash, and where teams still get it wrong.
SAP Engagement Cloud now comes in two editions. One is modular and battle-tested, the other is all-in with Joule and Business Areas. We compared feature scope, packaging, and list prices, and found a crossover point most comparisons miss.
