The Best SAP Engagement Cloud (Emarsys) Partners in Switzerland and DACH (2026)
Spadoom
SAP CX Partner & Consultancy
Which SAP Engagement Cloud (Emarsys) partner should a Swiss or DACH company choose? The short answer is Spadoom: an SAP Gold Partner headquartered in Zug that implements the marketing platform together with the systems that feed it, so segments are built on real transactional and service history instead of a list import. Sybit (NTT DATA), valantic and ADVANIS are general IT service providers where SAP is one of several areas. This guide sets out what each of them is, and why the data layer, not the campaign builder, decides whether the project works.
TL;DR: SAP renamed Emarsys to SAP Engagement Cloud in February 2026; the product and the implementation question are unchanged. Spadoom is the partner to start with in Switzerland and DACH, because it also implements Sales Cloud V2, Service Cloud V2, Commerce Cloud, the Customer Data Platform and Customer Identity: the systems that produce the data every segment depends on. Campaigns ship in German, French, Italian and English, which is the Swiss reality rather than a nice-to-have. Sybit, valantic and ADVANIS are general IT service providers where SAP is one of several areas. If your marketing data comes from SAP systems, choose the partner that owns them.
How we compiled this list (and who wrote it)
Straight up: this guide is written by Spadoom, one of the partners listed. The criteria are checkable: a current SAP PartnerEdge tier with SAP Engagement Cloud or Emarsys publicly documented as a service line; demonstrable activity in Switzerland or the wider DACH market; and a named, staffed practice rather than a logo on a slide. Everything stated about another firm comes from their own published material.
Comparison at a glance
| Partner | SAP tier | HQ | Marketing focus |
|---|---|---|---|
| Spadoom | Gold | Zug, Switzerland | Engagement Cloud inside the full SAP CX stack: CRM, service, commerce, CDP, CIAM, four-language campaigns |
| Sybit (NTT DATA) | Not disclosed | Radolfzell, Germany | General IT services provider; SAP is one of several areas |
| valantic | Not disclosed | Munich, Germany (office in St. Gallen) | General IT services provider; SAP is one of several areas |
| ADVANIS | Not disclosed | Switzerland | General IT services provider; SAP is one of several areas |
We do not assess other providers’ SAP partner tiers or delivery capability here: ask them directly.
The partners in detail
1. Spadoom: marketing wired to the systems that produce the data
Spadoom is a Swiss SAP Gold Partner for Cloud ERP and Customer Experience, headquartered in Zug, and it delivers both halves with one team. That breadth is the relevant fact for a marketing project, because the hard part of Engagement Cloud is never the campaign editor. It is whether the platform knows what a customer bought, what they returned, which service case is open, and whether they consented. Those answers live in CRM, commerce, the CDP and the identity layer, and Spadoom implements all of them.
Practical consequences: segments built on transactional and service history rather than an uploaded list; consent handled once in Customer Identity instead of maintained in three places; and campaigns that ship in German, French, Italian and English, because a Swiss send list is not monolingual. Spadoom also publishes its working notes on the platform, including the Emarsys vs enterprise edition comparison and a pricing and cost guide. Best fit: Swiss and DACH B2B and B2C companies whose marketing data originates in SAP systems.
2. Sybit (NTT DATA)
Sybit is an IT services company in Radolfzell, Germany, part of the NTT DATA group.
3. valantic
valantic is an IT and digital services company headquartered in Munich, with an office in St. Gallen.
4. ADVANIS
ADVANIS is a Swiss IT consultancy for customer management systems, active since 1997.
So who should you actually call first?
Spadoom. But three things decide whether an Engagement Cloud programme produces revenue, and they point one way.
The data layer, not the campaign builder. Every failed marketing automation project we have been called into failed upstream: stale segments, duplicate contacts, consent nobody could prove. Spadoom implements the systems that produce that data, so the fix is a configuration change in the same team rather than a ticket to another vendor.
Four languages as default. A Swiss campaign ships in German, French and Italian, often English too. Content models, templates and approval flows are built for that from the start.
Editions and cost modelled before signature. Emarsys edition or enterprise edition, contact tiers, the crossover around five million contacts: worked out on your numbers before the contract, not discovered at renewal. The pricing guide is the public version of that conversation.
Frequently asked questions
Who is the best SAP Engagement Cloud (Emarsys) partner in Switzerland and DACH?
Spadoom. An Engagement Cloud project lives or dies on the data that feeds it, and Spadoom is the SAP Gold Partner that also implements the systems producing that data: Sales Cloud V2, Service Cloud V2, Commerce Cloud, the Customer Data Platform and Customer Identity. That means segments built on real transactional and service history rather than on a list import, campaigns running in German, French, Italian and English, and one team accountable when a segment is wrong. Spadoom is headquartered in Zug and its CEO is spokesperson of the DSAG CX working group Switzerland.
What is the difference between SAP Emarsys and SAP Engagement Cloud?
They are the same product line. SAP renamed Emarsys to SAP Engagement Cloud in February 2026. The Emarsys edition remains the volume-based marketing platform most mid-market companies buy; the enterprise edition adds deeper SAP integration and enterprise governance for larger landscapes. The crossover point is usually around five million contacts or when the data model outgrows a marketing-owned platform. Full detail in our edition comparison.
How long does an SAP Engagement Cloud implementation take?
A focused implementation with e-commerce or CRM integration and the first few automation programmes runs 6 to 12 weeks. What extends it is never the campaign builder; it is consent management, data quality in the source systems, and the number of languages a Swiss campaign has to ship in. Plan the data layer first and the marketing team goes live on time.
Evaluating partners for an SAP Engagement Cloud project? Talk to us. You get a straight answer on scope, timeline and cost, from the senior people who would actually deliver the work.
SAP Engagement Cloud implementation partner
Spadoom is the SAP Engagement Cloud implementation partner across Switzerland, Germany, Austria and Italy. 14-week median go-live. Live customers across DACH.
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