SAP Service Cloud
Spadoom powers your service teams with SAP Service Cloud to accelerate case handling, reduce operational load, and improve resolution quality. We enable intelligent routing, AI-backed prioritization, and actionable insights, so agents stay focused on solving, not chasing details. Partner with Spadoom to create consistent service experiences that scale with customer expectations.
What is SAP Service Cloud?
SAP Service Cloud brings together every part of your service operation into one AI-supported system. Our product demo shows how it simplifies issue resolution, improves coordination across channels, and enables you to meet today’s service demands while laying the foundation for sustainable customer loyalty and future growth.
With intelligent customer service, you can:
- Give agents a unified workspace with instant access to the full customer context, so issues are resolved faster and with more accuracy
- Turn routine queries into resolved cases before they reach an agent, using AI-powered self-service that keeps customers satisfied and costs low
- Enable quicker resolutions with guided workflows that streamline tasks, prioritize urgency, and create clear accountability.
- Enable business teams to customize service workflows instantly using intuitive low-code and no-code tools
Features
Customer Service
Agility
Stay responsive to sudden shifts in customer demand and deliver consistent, high-quality service under any condition
- Scalable platform
- Low-code and no-code application development
- Composable apps
- Flexible service workflows
Connected
Enterprise
Gain enterprise-wide visibility and coordination to speed up resolutions, reduce friction, and uphold your service commitments
- Integration with the back office
- Integration with sales, commerce, and marketing
- Integration with SAP Field Service Management
- Integration with Experience Management solutions
Omnichannel
Service
Give customers consistent, responsive support wherever they reach you, and earn their trust with every interaction
- Channel orchestration
- Customer self-service
- Agent desktop
- Customer identification
Agent
Experience
Drive higher win rates by giving agents the automation, structure, and insights they need to close deals faster
- Agent console
- Connected processes
- Integration with Microsoft Teams
- Easy-to-use agent tools
Service
Intelligence
Make smarter service decisions with built-in intelligence that helps your team deliver faster resolutions and stronger outcomes
- Ticket categorization
- Sentiment analysis
- Solution recommendations
- Internet of Things
Case Designer &
Case Management
Speed up resolutions with adaptable case workflows and built-in logic that empowers agents to act quickly and accurately
- Case designer
- Case management
- Guided workflows
- Agility
