SAP Service Cloud
When you connect business-wide service operations, customer satisfaction rises, loyalty intensifies, and revenue grows.
What is SAP Service Cloud?
The SAP Service Cloud solution revolutionizes customer service management by creating meaningful connections throughout the customer journey. Our product demo shows how you can accelerate issue resolution while delivering on your brand promise and securing future growth.
With intelligent customer service, you can:
- Resolve customer issues quickly with a unified agent desktop and access to relevant insights and data
- Boost profitability and customer retention with effortless self-service options powered by AI-driven intelligence
- Improve accuracy and speed up ticket closure with powerful case management workflows that streamline issue resolution
- Let business users adapt to evolving customer needs by modifying the solution with low-code and no-code development
Features
Customer Service Agility
By staying agile in changing situations, you can quickly adjust your customer service when needed.
- Scalable platform
- Low-code and no-code application development
- Composable apps
Connected Enterprise
Breaking down system silos and activating your entire enterprise can help you speed up issue resolution and deliver on your brand promise.
- Integration with the back office
- Integration with sales, commerce, and marketing
- Integration with SAP Field Service Management
- Integration with Experience Management solutions
Omnichannel Service
By providing fast, reliable, and personalized service across channels, you can increase customer satisfaction and keep them coming back for more.
- Channel orchestration
- Customer self-service
- Agent desktop
- Customer identification
Agent Experience
With fast access to the right information and insights, your service teams are well-positioned to increase first-contact resolution rates and boost customer satisfaction.
- Agent console
- Connected processes
- Integration with Microsoft Teams
Service Intelligence
By automating and accelerating service processes and supporting agents in their work, you can provide better, faster service responses and outcomes.
- Ticket categorization
- Sentiment analysis
- Solution recommendations
- Internet of Things
Case Designer and Case Management
The right tools, information, and support can help your agents resolve customer service issues quickly and effectively to build relationships that last.
- Case designer
- Case management
- Guided workflows
- Agility
