SAP Service Cloud
Spadoom enhances customer support with SAP Service Cloud, enabling quick issue resolution, improving accuracy, and boosting profitability. Our solutions adapt to evolving customer needs, ensuring exceptional service and satisfaction. Partner with Spadoom to elevate your customer service experience.
When you connect business-wide service operations, customer satisfaction rises, loyalty intensifies, and revenue grows.
What is SAP Service Cloud?
The SAP Service Cloud solution revolutionizes customer service management by creating meaningful connections throughout the customer journey. Our product demo shows how you can accelerate issue resolution while delivering on your brand promise and securing future growth.
With intelligent customer service, you can:
- Resolve customer issues quickly with a unified agent desktop and access to relevant insights and data
- Boost profitability and customer retention with effortless self-service options powered by AI-driven intelligence
- Improve accuracy and speed up ticket closure with powerful case management workflows that streamline issue resolution
- Let business users adapt to evolving customer needs by modifying the solution with low-code and no-code development
Features
Customer Service
Agility
By staying agile in changing situations, you can quickly adjust your customer service when needed
- Scalable platform
- Low-code and no-code application development
- Composable apps
Connected
Enterprise
Breaking down system silos and activating your entire enterprise can help you speed up issue resolution and deliver on your brand promise.
- Integration with the back office
- Integration with sales, commerce, and marketing
- Integration with SAP Field Service Management
- Integration with Experience Management solutions
Omnichannel
Service
By providing fast, reliable, and personalized service across channels, you can increase customer satisfaction and keep them coming back for more.
- Channel orchestration
- Customer self-service
- Agent desktop
- Customer identification
Agent
Experience
Now is the time to boost sales efficiency, improve win rates, and drive revenue
through intelligent automation.
- Agent console Connected processes Integration with Microsoft Teams
- Connected processes
- Integration with Microsoft Teams
Service
Intelligence
Optimize field sales and retail execution planning while improving performance at each location
- Ticket categorization
- Sentiment analysis
- Solution recommendations
- Internet of Things
Case Designer &
Case Management
Equip field sellers and retail execution staff with the tools they need to improve performance and provide fast, efficient results.
- Case designer
- Case management
- Guided workflows
- Agility
